EU: +386-30-918-_162            USA: +1-269-216-_9989

 

  UK: +44-208-123-_6343               AU: +61-2-8005-_0520

Shipping information

 

.We appreciate your decision to buy from  Walwater Gifts ! Please take a moment to read our shipping policy


 

Shipping Coverage & Delivery Days


Delivery in Europe is provided by DHL. Therefore In Europe, deliveries are not possible on Saturdays and Sundays ;or on a local EU national
.holidays according to the country destination
We can ship gifts to ALL European Union countries with no tax restrictions. Customers ordering gifts for delivery outside European Union countries may order non-alcoholic products only; and the recipients outside of the European Union may have to pay local taxes

.In addition, all packages delivered outside of a European Union country may be required to pass through customs and may cause delay

 Walwater Gifts is not responsible for shipping, delivery or tax problems detailed in this document; but will do our very best to be of assistance as situations arise

 

Hospital/Hotel Delivery


Walwater Gifts is able to deliver Gift Baskets & Sweet Bon Bon Bouquets to Your Friends and Loved Ones in Hospitals and Hotels all over Europe
Due to the limited time when the Recipient may be housed at the Hospital or Hotel, you must confirm their dates in order to schedule the delivery
When placing a Gift, Basket or Sweet Bouquet order for delivery to a Patient or Guest, please provide the following information
Patient / Guest Full Name
Hospital / Hotel Full Name
Hospital / Hotel Phone Number
Hospital / Hotel Full Street Address
Hospital Department (Maternity, etc) /Hotel Room Number
Hospital / Hotel City, State, Country & Postal Code
Requested Delivery From (MM/DD/YY) To (MM/DD/YY


Signature Policy


.You MUST be an Adult over 18 years of age to purchase gifts containing Alcoholic Beverages from  Walwater Gifts
.All packages sent by  Walwater Gifts REQUIRE a Signature On Delivery
.It is highly recommended that you provide a valid Business Shipping Address for the best possible service
.Customer comments submitted with an order such as 'Please leave on back porch' or 'Please leave at front door' will be ignored
.Shipping Charges will not be refunded if your package is returned because there was no Adult, or person over the age of 18 to sign as required


Estimated Delivery Time


All orders placed will be shipped within the following 2-7 business days, depending on the country delivery destination. Shipping charges will
vary based on shipping methods and final country destination
All order deliveries are based and performed on the standard Business days of Monday through Friday. Please see the attached Delivery
Calculation Chart for an estimated number of business days for your gift to be delivered. Please note that these are estimated times, not
guaranteed times especially for ground shipments
.Express Shipping is available; please contact us directly to make the best arrangements for Next Day Delivery services
We do everything possible to protect gifts from temperature related damages. If you have concerns about the weather, please choose a faster
shipping method
You will receive an email containing tracking information once your order is boxed and ready for shipment. Please note, these tracking
numbers will not be active until they are scanned by the driver. (For example, if you have an order scheduled to ship on a Monday, we may
box it on a Friday and send you the tracking info. However, the tracking info will not be valid until the driver picks it up on Monday


Insurance


Walwater Gifts will automatically add insurance to the total shipping cost of each order. This insurance covers the Euro value of the product per KG, not the product itself. Some products cannot be replaced
The insurance covers 10 Euros for each 1 KG, Therefore, if you are ordering a high value gift it is recommended to contact Walwater Gifts to insure the entire package with a minimal additional fee
In case of lost pr broken packages, the recipient will need to complete a damage report with the shipping company in order for Walwater Gifts to file a claim for the damage. As soon as the damage report is completed and we are notified by the shipping company, Walwater Gifts will resend an entirely new product the same as the original, but damaged item Lost packages; after receiving confirmation from the shipping company for a completed lost parcel report,  Walwater Gifts will resend a new gift to the recipient


Shipping Policies


Orders placed will be shipped to recipient within the next 2-7 business days based on DHL country list. If you need a specific shipping date, we
can offer you an express delivery that can be drop shipped within 1-2 business day
If any of the gifts items ordered are not in stock, and if they will not be received until after the requested date Walwater Gifts will send you an email notification and the shipment will not go out until we get an authorization to ship, or further instructions how to proceed from you
Please know that Walwater Gifts will make our very best efforts to deliver the package in time. However, Walwater Gifts WILL NOT be responsible for the exact delivery dates of a ground shipment order; and no refunds or returns will be performed or accepted, per the terms and conditions of the shipping company
If an Express Shipment order is not delivered on time, there may be a partial shipping refund per the terms and conditions of the shipping company
 Walwater Gifts is not responsible for return packages because of an incorrect or incomplete address, if there were no Adults to sign for the delivery; or if the recipient was absent. In such a case there will not be a refund for any shipping charges, and a 50% restocking fee will be charged if you choose not to resend the gift
Please check your delivery address carefully! Include zip codes, apartment numbers and other important information as necessary. Incorrect
or incomplete addresses will result in a € 20,00 handling charge for each delivery attempt, in addition to all charges. No address changes can
be made once the package leaves the store. If the package is returned to  – GiftsInEurope.com – Walwater Gifts and you choose to reship
to the recipient; we will reship to the correct address and the additional shipping charges will be the responsibility of the sender. If you choose not to reship, the 50% restocking fee will be charged

.Walwater Gifts cannot ship to a Post Office Box; as a PO Box is not be considered a valid shipping address

 

 

  Delivery Time -Working Days Country
  Austria
  2 Germany
  3 Slovakia
  3 - 4 Italy
  2 - 3 Hungary
  2 - 3 Czech Republic
  3 Belgium
  3 - 4 France
  3 Netherlands
  3 Luxembourg
  4 United Kingdom
  3 Poland
  4 - 5 Bolgaria
  5 Greece
  4 - 5 Sweden
  3 Romania
  4 Denmark
  4 Latvia
  4 Estonia
  4 - 7 Finland
  4 Ireland
  4 Lithuania
  4 - 5 Portugal
  4 - 6 Spain